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Frequently Asked
Questions
Everything you need to know about our repair process, 90-day warranty, genuine parts, pricing, and free doorstep pickup service.
Most common repairs like screen replacement, battery replacement, and charging port fixes are completed within 30–60 minutes. Complex repairs such as water damage recovery or motherboard micro-soldering take 24–48 hours. We'll always give you an estimated timeline before starting.
Yes, we exclusively use OEM-grade and certified replacement parts sourced directly from authorized component manufacturers. We never use counterfeit or low-quality duplicate parts. Every component comes with our 90-day warranty.
Our 90-day warranty covers any defects in the replacement parts and technician workmanship. If you experience any touch issues, display glitches, or battery defects post-repair, we replace the component free of charge.
For hardware repairs like screen and battery replacements, your data remains completely safe. For software-related issues, we always attempt to preserve your data first. In rare cases where data recovery isn't possible, we'll inform you before proceeding.
Our certified agent arrives at your specified address, performs a quick pre-inspection, provides a digital handover receipt, and brings your device to our lab. Once repaired and tested, it is safely delivered back to your doorstep.
Walk-ins are always welcome at all our repair hubs! However, booking online in advance guarantees immediate technician allocation and priority part reservation so your repair starts right away.
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