Return & Refund Policy

1. Free Diagnosis Policy

We offer complimentary device diagnosis at The Nexus. If after free inspection you choose not to proceed with the repair, your device will be returned to you with zero diagnostic charges or penalties.

2. 90-Day Repair Warranty

Every repair performed by The Nexus comes with a comprehensive 90-day warranty covering parts and workmanship. If a replaced component develops a recurring defect within this period and our technicians cannot resolve it after a second repair attempt, you are eligible for a full refund of the repair cost.

3. Refund Eligibility Conditions

Refunds are available under the following conditions:

• The defect must be directly related to the replaced component or repair service.
• The device must not have been subjected to physical damage, water exposure, or unauthorized tampering after the repair.
• The original repair receipt or work order must be presented.
• The warranty claim must be raised within 90 days of the original repair date.

4. Items Not Eligible for Refund

The following are not covered under the refund policy:

• New damage caused after the repair (drops, liquid exposure,压痕).
• Pre-existing issues unrelated to the repair performed.
• Software issues, data loss, or SIM/network lock problems.
• Devices that have been opened, repaired, or modified by a third party.

5. Refund Processing & Timeline

Approved refunds are processed to your original payment method within 3 to 5 business days. Refunds can be credited to your original UPI account, bank account, or payment card used at the time of repair.

6. Repair Cancellation

Bookings can be cancelled free of charge if cancelled before work has commenced. Once a technician has begun work on your device, a nominal labour charge may apply for the diagnostic evaluation already performed.

7. Contact Us

For refund requests, warranty claims, or disputes, reach us at contact@thenexusmobile.com or call +91 97172 03556.