Privacy Policy
Your privacy and device data security are paramount. Learn how The Nexus handles customer information.
1. Information We Collect
When you book a repair with The Nexus Mobile Repair, we collect your name, mobile phone number, email address, device brand/model, and pickup address strictly for order processing and logistics.
2. Device Data Security & Confidentiality
Our technicians are prohibited from accessing your personal media files, messages, or installed apps. We recommend backing up your data prior to handing over any device. For hardware repairs (screen, battery, ports), your storage remains completely unformatted.
3. Non-Disclosure Commitment
The Nexus does not sell, lease, or share customer contact details with third-party telemarketers or external advertisers.
4. Contact Privacy Officer
For privacy inquiries or data removal requests, email us at privacy@thenexusmobile.com.